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24h Service |
All the efforts we make to provide the highest quality are compounded by a significant increase in safety measures. Lifts for blocks of flats provide a 24h security and control service, which is operated from inside the lift, in the event of an emergency or breakdown.
This alarm system is fitted in lifts manufactured as per Directive 95/16 that have been installed since 1999. If your equipment is not equipped with this communications system, refer the matter to our technicians.
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| b) Maintenance service |
| We know what you want: |
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Equipment that does not cause problems and which is always operating. |
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Not to have to worry about safety and reliability. |
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To have your enquires answered with all due consideration. |
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To receive a proper service. |
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At Electra Vitoria we want to know your opinion:
We are constantly working on the implementation of new preventive maintenance techniques for enhancing your equipment’s performance.
Our EV OMNIUM contracts are an assurance of proper service, and we provide a written guarantee of the following services: |
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| Availability of the equipment approaching 100%
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We tailor our programme of preventive maintenance to suit the true needs of your equipment and of your building. We reduce the time your equipment is stopped for preventive maintenance to an absolute minimum. |
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| Responding to call-outs |
| In the event of a call-out, to send our specialist personnel to the designated address in less than an hour. |
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| To help people caught in a lift |
If someone gets caught in a lift, our technicians are made fully aware of the need to give these calls the maximum priority and urgency.
A simple call to our Call Centre, available 24/7, immediately activates our procedure for rescuing people. |
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| Annual status report |
| At your request, we provide an annual report that summarises your equipment’s performance and provides information on possible changes in legislation that may affect your installation, as well as suggestions for possible improvements so that you may take them into account in your next budgets or provisions. |
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| c) Useful advice for users |
| By putting the following advice into practice, you will be reinforcing your equipment’s safety, reliability and performance, which in the long run will save you both time and money. |
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| Safety and use |
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Children should always be accompanied when they use a lift or an escalator. |
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No unauthorised person should enter the lift shaft. |
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Do not block the operation of infrared cells on doors. |
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Do not overload the lift with more than the permitted number of people. |
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Do not tip water into the shaft when cleaning the cabin or corridors. |
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Only use alarm and stop buttons in the event of an emergency. |
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| Has the lift stopped working? Please read the following before contacting us: |
| Before ringing |
| In many cases, a few quick checks are enough to have the lift working again, and so save the time and costs involved in calling out a technician. |
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Is there anything blocking the photocell? |
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Is there anything stopping the doors from closing? |
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Are the doors on each floor closed properly? |
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| We should like to stress that these are all the checks you should make, as we do not want you to take any risks whatsoever. |
